Sustainable Tourism Supply Chain Management

Sustainable Tourism Supply Chain Management

Influences, Drivers, Strategies, and Performance

Springer Nature Switzerland AG

02/2021

Dura

Inglês

9783030209933

imprevisto

Descrição não disponível.
Part I : Introduction and a Strategic view of Tourism Supply Chain Management 1. The Role of Tourism Supply Chain Management in Economy and Organization Learning Objectives Introduction 1.1 What is Tourism Supply Chain Management Evolution of Tourism Supply Chain Management 1.2. Key Concepts of Tourism Supply Chain Management Critical Issues in Tourism Supply Chain management Decisions in Tourism Supply Chain management 1.3. The Importance of the Tourism Supply Chain management (TSCM) 1.4. Enablers of TSCM Performance Improvement in Information and Communication Technology Role of Tourism Supply Chain Partners Enhancement of TSCM by Inter-Firm Coordination Capabilities 1.5. Tourism Supply Chain Performance and Potential Tourism Supply Chain Potential- Global Landscape. Tourism Supply Chain Potential - South Asian Perspective Tourism Supply Chain Performance, Potential in India Tourism Supply Chain Challenges 1.6. Theoretical Framework on TSCM ( till 2019) 1.7. Summary Discussion Questions 2. Tourism Supply Chain Strategy and Performance Measures - I Learning Objectives Introduction 2.1 Tourism Demand Management Tourism Service and Cost Trade-offs Tourism Supply Chain (TSC) Responsiveness Delivery Reliability Product Variety 1.2. Role of Forecasting in TSC Characteristics of Forecasts Time Horizon of Forecasting Forecasting in TSCM 2.3. Collaborative TSC Forecasting 2.4. Qualitative Forecasting Methods The Delphi Approach Market Research Life Cycle Analogy Informed Judgment Qualitative Forecasting Methods in Tourism Research 2.5. Quantitative Methods Time-Series Method Causal Models Forecast Error Quantitative Forecasting Methods in Tourism Research 2.6. Time-Series Forecasting Methods in Tourism Research Case 1: Forecasting Level Form Case 2: Forecasting the trend Form Case 3: Forecasting Seasonality Case 4: Forecasting combination of Seasonality and Trend Data Prepration for Building time series Models 2.7. Collaborative forecasting System Design 2.8. Behaviorial Issues in Tourism Forecasting 2.9. Summary Discussion Questions 3. Tourism Supply Chain Strategy and Performance Measures - II Learning Objectives Introduction 3.1 Tourism Supply Chain Performance Measure Benchmarking Tourism Supply Chain Performance using Financial Data 3.2. Linking Tourism Supply Chain and Performance Challenges with TSC Coordination Conflicting Objectives Cost of Poor Information Sharing Coordination Mechanism Information Sharing among TSC partners 3.3. Enhancing TSC Performance TSC Optimisation TSC Integration TSC Restructuring 3.4. Summary Discussion Questions 4. Outsourcing Decision in Tourism Learning Objectives Introduction 4.1 Make Versus Buy: The Service Perspective Identification of Core TSC processes Business Models in TSC Servitisation Concept in Tourism 4.2. Make Versus Buy: The Strategic Perspective Product- Service Continumm in Tourism Industry 4.3. Market versus Hierarchy Economies of Scale Agency Cost Transaction Cost Incomplete Contracts Integrative Framework of Market versus Hierarchy 4.4. Make-Versus-Buy Continuum TSC Partner, Collaboration and Relationship 4.5. Sourcing Strategy in Tourism Supply Chain: Portfolio Approach Reconfiguring the TSC 4.6. Impact of Internet on Sourcing Strategy in TSC. 4.7 Summary Discussion Questions Part II : Managing Material Flow in Tourism Supply Chains 5. Capacity and Inventory Issues in TSCM Learning Objectives Introduction 5.1 What is tourism Capacity Management 5.2. Overbooking Strategy 5.3. Revenue Management 5.4. Summary Discussion Questions Part III : Managing Information Flow in Tourism Supply Chains 6. Information Technology in Tourism Supply Chain Management Learning Objectives Introduction 6.1 Enabling Tourism Supply Chain Management through Information Technology IT in Tourism Supply Chain Transaction Execution IT in TSC Collaboration and Coordination IT in TSC Decision Support IT in TSC measurement and Reporting 6.2. Strategic Management Framework for IT Adoption in Tourism Supply Chain Management 6.3. TSCM Application Marketplace 6.4. Future Trends in TSCM Discussion Questions 7. Tourism Supply Chain Competition and Competitiveness - I Learning Objectives Introduction 7.1 Tourism Supply Chain Competition 7.2. Game Theory and its application to TSC Competition 7.3. Competition in a tourism Supply Chain 7.4. Summary Discussion Questions 8. Tourism Supply Chain Competition and Competitiveness - I Learning Objectives Introduction 8.1 Tourism Supply Chain Versus Chain Competition 8.2. Game Theory Framework 8.3. Impact of Tourism Supply Chain Membership 8.4. Impact of Tourism Supply Chain Preference 8.5. Impact of Cross-Sector Integration 8.6. Impact of Inter-Sector Integration 8.7. Summary Discussion Questions Part IV : Tourism Supply Chain Innovation 9. Tourism Supply Chain Integration Learning Objectives Introduction 9.1 Internal Integration Centralized TSC Systems Decentralized TSC Systems Hybrid TSC Systems 9.2. External Integration Enablers in External TSC Integration Barriers in External TSC Integration Discussion Questions 9.3. Tourism Supply Chain External Integration Vendor Managed TSC Inventory Efficient Customer Response CPFR 9.4. Summary Discussion Questions 10. Tourism Supply Chain Restructuring -I Learning Objectives Introduction 10.1. TSC Mapping Value -addition Curve Point of Difference 10.2. Tourism Supply Chain Process Restructuring 10.3. Postponement Strategy in tourism Supply Chain 10.4. Changing the Shape of the Value-Addition Curve 10.5. Summary Discussion Questions 11. Tourism Supply Chain Restructuring -II Learning Objectives Introduction 11.1.Tourism Supply Chain and Distribution Channels 11.2 Channel Intermediaries 11.3. Tourism Distribution Channel Structure 11.4. Tourism Distribution Channel Development 11.5. Tourism Distribution Channel Members 11.6. Summary Discussion Questions Part V : Influences on Tourism Supply Chain Management 12. Customer Relationship Management in TSCs Learning Objectives Introduction 12.1. Definitions of CRM 12.2 Major Components of CRM 12.3. Customer Service Management in Tourism 12.4. Electronic CRM 12.6. Summary Discussion Questions 13. Sustainability in Tourism Supply Chain -I Learning Objectives Introduction 13.1 Definitions of Sustainable TSC 13.2 Major Components of Sustainable TSC 13.3. Concept of Triple Bottom Line (TBL) for TSC 13.4. Tourism Policy, Practices and Sustainability 12.6. Summary Discussion Questions 14. Sustainability in Tourism Supply Chain -II Learning Objectives Introduction 14.1 Collaborative TSC Planning and Forecasting 14.2 TSC Collaboration 14.3. TSC Dynamics 14.4. Integrating Products, Service, with TSC Design 14.5. Responsive Tourism Supply Chain Networks 14.6. Sustainable Income Generating Activities in tourism Industry- Case I 14.7. Sustainable Income Generating Activities in tourism Industry- Case II 14.8. Summary Discussion Questions