Linguistic Ethnography of a Multilingual Call Center

Linguistic Ethnography of a Multilingual Call Center

London Calling

Springer Nature Switzerland AG

01/2019

214

Mole

Inglês

9783030066390

15 a 20 dias

Descrição não disponível.
Chapter 1: Introduction.Chapter 2: Getting to know Callcentral: a first encounter.Chapter 3: The first stage of the script's career: production of "the master script".Chapter 4: The second stage in the script's career: adaptation of the master script.Chapter 5: The final stage of the script's career: enactment and use of the master script.Chapter 6: Standardization and agency intertwined.
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