Juran's Quality Handbook: The Complete Guide to Performance Excellence, Seventh Edition

Juran's Quality Handbook: The Complete Guide to Performance Excellence, Seventh Edition

McGraw-Hill Education

11/2016

992

Dura

Inglês

9781259643613

15 a 20 dias

Descrição não disponível.
About the Editor Contents Contributors Preface Introduction: Quality and Performance Excellence 1 Universal Principles of Quality Management 2 Developing an Excellence Culture 3 Developing the Quality and Excellence Office 4 Quality Planning and Design of New Goods and Services 5 Quality Improvement and Breakthrough Performance 6 Quality Control to Assure Compliance to Customer Requirements 7 Strategic Planning and Performance Excellence 8 Organization Roles to Support a Quality and Excellence Culture 9 Quality Assurance and Audits 10 The Board of Directors and Organizational Excellence 11 ISO 9000 Quality Management System 12 The Role of Statistics and Probability 13 Managing Risk 14 Lean Techniques and the Shingo Prize 15 Six Sigma: Breakthrough to In-Process Effectiveness 16 Root Cause Analysis Methods 17 Continuous Innovation Using Design for Six Sigma 18 Benchmarking: Best Practices for Market Leadership 19 Graphical Tools to Improve Process Performance 20 Accurate and Reliable Data and Measurement Systems 21 Managing Quality in Operations: Service 22 Managing Quality in Operations: Manufacturing 23 Managing Quality in the Supply Chain 24 Inspection, Test, and Measurement 25 Organization-Wide Assessment of Quality Appendix I. Sample Competency Matrices and Job Profiles Appendix II. Tables and Charts Glossary of Acronyms Glossary of Terms Name Index Subject Index
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